Mon to Fri 8:45 am to 5:30 pm

Tips and Help

01484 714170



How to buy carpet:

First thing's first, we need to measure your room(s). You can book a FREE measure by simply ringing us. It would be nice of you to pop in if you can, see what we can offer you and get an idea of colours, patterns.

We'll ask you if you want samples to see in your own environment, and in your own natural light.

We highly recommend you borrow some samples to make sure you don't get any regrets in the future.

If you can, buy new underlay. It has been proven to increase the carpets life by 40% (Which Review).

We fit everything we sell and our final price includes that. Don't be fooled by offers of 'free fitting'. Fitting is a skill and you will certainly be paying for it somewhere.

Finally buy the best floor covering you can afford. As with most things, you only get what you pay for, and Floor covering is no exception.

Rug Care:

Did you buy a top quality rug from us, and are now panicking because you don't want to ruin it from every day ware?

Leave it in the sun once or twice a year, if you can find some, with the sun facing the back of the rug to destroy enzymes.

Lightly vacuum the back and front of the rug once a week, please do not vacuum the fringes if it has them.

Beat the rug once a year over a washing line to remove dust and dirt embedded deep in the pile.

Turn regularly to ensure the wear of the rug is even.

Comb or brush out fringes using a broad tooth brush.

Use protectors on chair legs or tables to protect the rug.


If a spillage occurs on your carpet, it is important to remove it is quickly as possible, so as to avoid permanent staining or damage to the carpet pile.

Listed below are some of the most common stains and spillages that occur within the home. To assist in the removal of the spillage first identify the spillage from the table below, then refer to the relevant procedure for treatment.

If in doubt. Ring a professional carpet cleaner. Not the spray foam carpet cleaners in a bottle. They don't have phones.

We recommend that prior to cleaning any spillage, treatment and cleaning solutions should tried in a small inconspicuous area of carpet.


Apply dry cleaning fluid, use dry towel/cloth. Blot, do not rub. Repeat with dry cleaning fluid application. Blot, do not rub. Dry with weighted pad of towels.

Scrape or blot up excess spill. Apply detergent solution, see 'Cleaning Solutions', use damp towel. Blot, do not rub. Apply water with damp towel. Blot - Dry with weighted pad of towels.

Scrape or blot up excess spill. Apply detergent, see 'Cleaning Solutions', use damp towel. Blot, do not rub. Apply ammonia, see 'Cleaning Solutions', use damp towel. Blot, do not rub. Apply water with damp towel. Blot - Dry with weighted pad of towels. Apply undiluted white vinegar, only after stain is removed.

Scrape or blot up excess spill. Freeze with ice cubes. Shatter with blunt object such as the back of a spoon. Vacuum chips away before they melt.

Apply nail polish remover, non-oily acetone type - use cotton towel to apply the spill. Do not wet through to carpet backing.

Pick up softened material - use clean white paper towel and push towards the center of the spot to avoid spreading the material. Repeat above - soften and carefully remove a layer of the material each time. Haste may spread the stain and/or damage the carpet.

Apply detergent solution, see 'Cleaning Solutions', use damp towel, leave 3-5 minutes. Blot, do not rub. If stain is removed, finish with a water rinse, blot, followed with a pad of weighted paper towels. If stain not removed continue as follows.

Apply hydrogen peroxide solution, see 'Cleaning Solutions', let stand 2 to 3 hours under a weighted sheet of plastic wrap.

Repeat application of hydrogen peroxide and dry under weighted plastic wrap until removal is complete. Apply water with damp towel. Blot - Dry with weighted pad of paper towels. Apply undiluted white vinegar, only after stain is removed.

Scrape off excess material. Cover with white cotton towel or brown paper. Apply warm iron until material is absorbed. Be sure towel is large enough to cover the stained area. Take care never to let the iron touch the carpet as the fiber may melt. Change towel or rotate to clean area and repeat until all area is absorbed.

Vacuum away as much as possible. Loosen remaining material by tapping with a scrubbing brush or toothbrush. Tap with brush, do not scrub. Vacuum again.

Scrape of excess material. Lightly rub area with a fresh slice of white bread.


Detergents: Mix 1 / 4 teaspoon clear, hand/dish washing detergent with 1 cup of warm water.

Hydrogen Peroxide: Mix 1 / 2 cup with 1 teaspoon ammonia.

Ammonia: undiluted, unscented, clear, household ammonia.

Dry Cleaning Fluid: Liquid, non-oily, non caustic

IMPORTANT - Some spillages despite early attention i.e. bleach, plant foods, hot tea, hot coffee and fruit cordials may result in the permanent staining of the carpet, sorry.

Do you need to know what 12 foot 6 inch/12'6" is in metric?

or what 4 meter/4m is in feet?

Click on the link below:

#Conversion link

Wool Carpet Care


Take your shoes off - its not just mucky footprints you'll prevent; soles with grips can damage carpet pile.

Vacuum everyday. That's right, everyday. If your vacuum has a beater bar or brush head, even better.  Always turn it off if you can, when you've got a loop pile carpet.

Move things around a little - reorganising your furniture can reduce wear and tear in certain places.

When carpet pile starts to look flat, vacuum against the pile to help lift it.

If your new carpet is shedding fluff, vacuum it regularly so it doesn't clog the pile.

Deal with spills quickly so there less likely to stain. Mop up spills quickly and gently using a clean white cloth - don't rub.

Don't believe the old wife's tales - salt and white wine aren't good for cleaning red wine or anything else! (See us. We have the best stain removers)

If your using cleaning products on spills. Make sure they're designed for wool carpets.

If in doubt, call in the experts. Your carpet is a big investment so its worth getting help with a tricky stain.

When your new carpet is fitted, you might notice a few little niggles while its getting settled in. Don't worry they're totally normal and wont last long.

Shedding - all new wool carpets shed to begin with. Just vacuum regularly to stop it clogging up the pile.

Sprouting tufts - occasionally little tufts are missed when carpets are sheared smooth, and these can work their way to the surface. Never pull them, just cut them off with sharp scissors level with the rest of the carpet.

Hope this has helped some of you and if you need to know more don't hesitate to phone or email us.


Direct Carpet Co
17/19 Bethel Street
01484 714170


Monday - Friday      08:45am - 5:30pm

Saturday                    08:45am - 4:30pm

Sunday                       CLOSED